Making Data Simple

Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.

May 18, 2022 IBM Big Data & Analytics Hub Season 6 Episode 19
Making Data Simple
Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM.
Show Notes

Instituting a practice around exercising... oh, and outlining the Customer Success Management profession with Janine Sneed, VP Customer Success, IBM. 

Show Notes
 01:12 The exercise formula
 04:42 Janine's career ladder
 08:50 What is Customer Success Management (CSM) 13:30 The CSM practice
 19:40 Creating is easy, scaling is hard
 24:02 It's hard to say NO. Being intentional.
 28:08 Product deployment by definition
 32:38 The hiring process and team makeup
 42:01 Dissecting churn 

Find Janine: linkedin.com/in/janine-sneed-1aa2696 Website: janinesneed.substack.com 

Want to be featured as a guest on Making Data Simple? Reach out to us at [almartintalksdata@gmail.com] and tell us why you should be next. Abstract Making Data Simple Podcast is hosted by Al Martin, WW VP Account Technical Leader IBM Technology Sales, where we explore trending technologies, business innovation, and leadership ... while keeping it simple & fun.